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Frequently Asked Questions (FAQ's)

 

If you have decided to go ahead with Xedricity for your web design requirement, I would advise you to read most common question asked to their support team to familiarize with the company.

 

Q: How does the process of web development work?

A: Please refer to xedricity homepage to learn how we guide you through the steps in the design and development of a new website.

 

Q: How many web programmers work at Software Solutions?

A: We are a small but qualified web programmer to work with various clients on web projects, software, and system maintenance.

 

Q: How much does it cost to build a new website?

A: It completely depends on the level of work and features involved in the site. Typically, a general website can start at $1,500.00 while more advanced sites with robust features and a large number of pages can be upwards of $20,000. Irrespective of it, you should contact me for pricing.

 

Q: How long does it take to build a website?

A: A project timeline will be included when we quote your website or software project.

 

Q: Can you take over development or maintenance of a website that another company built?

A: Yes. Software Solutions can work with any website or software system including WordPress, Shopify, Joomla, Drupal, Magento, Wix, and others.

 

Q: I have an idea for an app. Can you build it?

A: Yes. Xedricity can design and develop mobile apps and mobile-friendly websites.

 

Q: Can you incorporate a design from another firm, and just program the website?

A: Yes. Xedricity can work on a small piece of a website or develop the entire project.

 

Q: What is your typical involvement in terms of maintenance and ongoing support?

A: Xedricity provides hosting, maintenance, and support for numerous clients. Some of which have been with us for over 10 years. Our very first client is still with us today

 

Q: What do you offer in terms of web security and dependability?

A: Security and dependability is one of our biggest priorities. For cloud-based hosting, we use Microsoft Azure. Unforeseen issues, though rare, can happen and when they do, the backbone of Microsoft Azure works on solving any data-center issues quickly and efficiently. For the entire Microsoft network which spans 20 different data centers around the globe, the outages are measured in hours per year and there is a team of engineers assigned to monitoring and resolving any issues.

 

Q: Can new features and pages be added after my website is published live?

A: Yes. We design websites with future growth and evolution in mind.

 

Q: Do you accept payment by credit card?

A: Yes. Mastercard, Visa, American Express are accepted via PayPal.

 

Q: Where are you located and what areas do you serve?

A: We are located in USA. We serve many local businesses, but also many clients throughout the United States.

 

Q: How will I know if people are visiting my website?

A: We provide Google analytics to evaluate site traffic and performance.

 

Q: Will I have a way to make updates and changes to my website, without having to contact you?

A: Yes. We can provide you with a Content Management System (CMS) to manage your website. There are a number of options for CMS’ so we would discuss them with you prior to the project start.

 

Q: Can you design incorporating our company brand guidelines?

A: Yes. We have experienced designers on staff who routinely work within brand guidelines to deliver a design that promotes and compliments your brand.

 

Q: I have a new business. Can you design a logo?

A: Yes. We have experienced designers on staff who routinely design logos.

 

Q: How does your design process work?

A: We provide prototype mock up designs prior to programming. This gives clients the opportunity to review and revise aspects of the design and functionality before development begins.

 

Q: Can you get my site to come up on Google?

A: We incorporates white-hat SEO. This means, we provide you with semantically rich code, and follow best practices for search engine optimization. However, we do not guarantee a specific place in search results, nor do we incorporate manipulative methods to push your site ahead in organic results.

 

Q: What type of web development do you do?

A: Our skills are spread across multiple web platforms as well as CMS which includes Graphic Design, HTML, CSS, JAVA, JAVASCRIPT, Python, PHP and CMS like WordPress and Shopify. Our work is also programmed using ASP.Net and SQL in a Windows environment. However, for clients who need programming in other language, we can easily accommodate this.

 

Q: How long have you been in business?

A: Xedricity commenced operations 10 years back.

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